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Billing Overview

Last Updated: Apr 19, 2017 09:58AM EDT

Xervo uses a simple payment method that charges based on only the services that are used. This eliminates confusing tiers and ensures users only pay for exactly what’s needed, and nothing more.

The pricing page has detailed information on rates and a monthly estimate calculator.

Billing Dashboard

The billing dashboard provides a breakdown of an account's current accrued charges. This is also where credit card information is provided and past statements can be viewed and downloaded.

Hourly Accrual

All charges are accrued hourly based on the usage for that hour. This allows projects to quickly scale up and down based on short-term demand without accruing huge usage charges. Databases and persistent storage have a monthly rate, so the actual hourly rate will change based on the number of hours in the month.

Billing Cycle

Invoices are calculated based on the first day of the month at midnight (UTC) and ending on the last day of the month at 11:59:59 (UTC). Invoices are available on the first day of the month following a billing cycle.

Billing Date

All payments will be processed on the second day of the month following a billing cycle. Payments will be automatically charged each month to the credit card attached to the account.

Payment Types

Xervo accepts all major credit cards.

Minimum Charge

If an account balance does not exceed $1.00, the balance will be rolled over to the next month.

Delinquency

If an account has an unpaid balance for 15 days, service will be discontinued. Emails will be sent to the address on the account daily during this time.

  • All projects will be put in the stopped state.
  • Databases will be removed.
  • Persistent storage data will be removed. 
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